Pause
Do not send money, reveal a code, click a link, or install software while under pressure.
FAMILY SAFETY HUB
AI Scam Defence
Slow the situation down, verify through a channel you control, and keep money and personal information out of an unverified conversation.
A simple response pattern
Convincing audio, images, and writing are not proof of identity. Treat unexpected urgency as a reason to check—not a reason to act faster.
Disconnect
End the incoming conversation so the requester cannot control your next step.
Verify
Use a saved number, official app, or independently found contact route.
Respond
Protect affected accounts, preserve evidence, and report through the appropriate official channel.
PRACTICAL GUIDES
Prepare for the situations families face
AI SCAM DEFENCE
How to Verify an Urgent Message From a Family Member
End the incoming conversation and verify the person through a contact route you already trust.
Read the guideAI SCAM DEFENCE
Create a Family Safe-Word and Callback Plan
Agree on a private check, trusted callback routes, and firm rules for money and security codes.
Read the guideAI SCAM DEFENCE
What to Do About a Suspicious or Cloned-Voice Call
Treat a familiar voice as a claim to verify, not as authorization to send money or reveal information.
Read the guideAI SCAM DEFENCE
What to Do After Sending Money or Sharing Information With a Scammer
Contact the financial or account provider first, secure access from a trusted device, preserve evidence, and report the incident.
Read the guideMake verification normal
A family plan works best when everyone knows they can end a suspicious call without being rude, and when nobody is embarrassed to ask for a second check. Agree on trusted contact routes before an emergency.
For a broader family approach, explore AI Scam Defence for Families.